Privacy Policy

Privacy Policy

Last Updated: May 11, 2026

This Privacy Policy explains how HeatSwift collects, uses, shares, stores, and protects customer information when you visit our website, place an order, contact us, or use our services.

By using our website, placing an order, or contacting HeatSwift, you agree to the practices described in this Privacy Policy.

1. Information We Collect

HeatSwift may collect personal information that you provide directly to us, including:

Name.
Email address.
Shipping address.
Billing address.
Phone number if provided.
Order information.
Payment confirmation information.
Product preferences.
Customer service messages.
Return, refund, or warranty request information.
Photos or videos provided for customer support.
Wholesale inquiry information.
Business contact information if you contact us for bulk orders.

We may also collect certain technical information automatically when you visit our website, including:

IP address.
Device type.
Browser type.
Operating system.
General location information.
Website usage information.
Pages viewed.
Time spent on the website.
Referring website or advertisement.
Cookie and tracking information.

2. How We Use Your Information

HeatSwift may use your information for the following purposes:

To process and fulfill orders.
To confirm payment.
To arrange international shipping.
To provide tracking information.
To communicate with customers about orders.
To respond to customer service requests.
To handle returns, refunds, replacements, and warranty claims.
To provide technical support.
To verify product issues.
To prevent fraud and unauthorized transactions.
To improve website performance.
To improve products and services.
To personalize customer experience.
To manage wholesale inquiries.
To comply with tax, accounting, customs, legal, and business obligations.
To send service-related messages.
To send marketing communications if you have subscribed or where permitted by law.

3. Order and Shipping Information

Because HeatSwift ships products internationally from China, we may use your personal information to prepare shipments, complete customs documents, arrange courier services, and communicate with logistics providers.

This may include sharing your name, shipping address, phone number if required, email address, product details, order value, and customs-related information with shipping partners, customs agents, courier companies, and fulfillment partners.

4. Payment Information

Payments are processed through secure third-party payment providers and Shopify-related payment systems.

HeatSwift does not store full credit card numbers or complete payment card details on our own systems.

Payment providers may collect, process, and store payment information according to their own privacy and security policies.

5. Customer Support Information

When you contact HeatSwift for customer support, returns, refunds, warranty, product questions, or installation-related questions, we may collect and store the information you provide.

This may include emails, photos, videos, product labels, installation photos, issue descriptions, and other information needed to review and respond to your request.

6. Wholesale and Business Inquiries

If you contact HeatSwift for wholesale, distribution, OEM, ODM, or bulk order cooperation, we may collect business-related information, including your name, email, company name, country, product requirements, order quantity, target market, and communication history.

We use this information to respond to your inquiry, prepare quotations, discuss cooperation, and manage business communication.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

Remember website preferences.
Improve website performance.
Analyze website traffic.
Measure advertising performance.
Understand customer behavior.
Support shopping cart functions.
Improve user experience.
Provide relevant marketing.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

8. Advertising and Analytics

HeatSwift may use third-party advertising and analytics tools to understand website traffic, measure advertising performance, and improve marketing.

These third-party tools may collect information about your device, browser, website activity, and interactions with advertisements.

Advertising platforms may use cookies or similar technologies according to their own privacy policies.

9. Email Communications

HeatSwift may use your email address to send:

Order confirmations.
Payment confirmations.
Shipping updates.
Tracking information.
Customer service replies.
Return and refund updates.
Warranty support information.
Important service notices.
Marketing emails if you have subscribed or where permitted by law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at ewan.xu@heatswift.com.

Service-related emails cannot always be unsubscribed from because they are necessary for order processing, shipping, customer service, or legal compliance.

10. Sharing Your Information

HeatSwift may share necessary personal information with third parties who help us operate our business.

These may include:

Shopify and website service providers.
Payment processors.
Shipping companies.
Customs agents.
Fulfillment partners.
Email service providers.
Customer support tools.
Analytics providers.
Advertising platforms.
Professional advisors.
Legal or regulatory authorities where required.

We do not sell customer personal information as a core business activity.

11. Legal Compliance

HeatSwift may use or disclose personal information when necessary to:

Comply with applicable laws.
Respond to lawful requests.
Complete customs documentation.
Meet tax and accounting obligations.
Prevent fraud.
Protect our rights.
Protect customer safety.
Enforce our policies.
Resolve disputes.

12. Data Storage

Customer information may be stored through Shopify, payment providers, email systems, logistics systems, customer service systems, and other business tools used by HeatSwift.

Because HeatSwift operates internationally and ships from China, customer information may be processed in different countries or regions.

13. International Data Transfers

By using our website, placing an order, or contacting us, you understand that your information may be transferred, stored, or processed outside your country or region.

This may be necessary for order fulfillment, international shipping, customer support, payment processing, fraud prevention, and business operations.

14. Data Retention

HeatSwift keeps personal information only as long as necessary for:

Order fulfillment.
Customer service.
Return and refund handling.
Warranty support.
Tax and accounting records.
Legal compliance.
Fraud prevention.
Business record keeping.
Dispute resolution.

Retention periods may vary depending on the type of information and legal or business requirements.

15. Data Protection

HeatSwift takes reasonable steps to protect customer information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Customers should also protect their account information, email access, and payment information.

16. Your Rights

Depending on your country or region, you may have certain rights regarding your personal information.

These rights may include:

The right to access your personal information.
The right to correct inaccurate information.
The right to request deletion of certain information.
The right to restrict certain processing.
The right to object to certain processing.
The right to withdraw consent where processing is based on consent.
The right to request information about how your data is used.

To make a privacy-related request, please contact us at ewan.xu@heatswift.com.

We may need to verify your identity before processing your request.

17. Marketing Preferences

If you receive marketing emails from HeatSwift, you may unsubscribe at any time.

After unsubscribing, you may still receive service-related emails related to orders, shipping, customer support, warranty, or legal notices.

18. Children’s Privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us at ewan.xu@heatswift.com.

19. Third-Party Links

Our website may contain links to third-party websites or services.

HeatSwift is not responsible for the privacy practices, content, or policies of third-party websites.

Please review the privacy policies of third-party websites before providing personal information.

20. Changes to This Privacy Policy

HeatSwift may update this Privacy Policy from time to time.

The updated version will be posted on our website with a revised “Last Updated” date.

By continuing to use our website after updates are posted, you agree to the updated Privacy Policy.

21. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

ewan.xu@heatswift.com

WhatsApp:+8615576680327